Enterprise 2.0 Fallstudien

T-Systems Multimedia Solutions: Vernetztes Arbeiten im Team Web

Die Fallstudie zeigt den erfolgreichen Einsatz eines Wiki-basierten Systems für das Wissensmanagement in der T-Systems MMS. Ziel des Einsatzes ist die Vernetzung der Mitarbeitenden. Der Erfolg der Einführung ist primär von der (veränderten) Unternehmenskultur abhängig. Das System muss diese Kultur technisch unterstützen.

PDF-Version der Fallstudie

Die Fallstudie in Kürze:

• Funktionalität: Social Intranet (Erweitertes Unternehmenswiki)
• Technologie: Customized Confluence (Enterprise-Wiki)
• Anzahl der Nutzer: 1.000 (alle Mitarbeitende des Unternehmens inkl. Freelancer und Lernende)
• Branche: IT-Lösungen und Dienstleistungen
• Schlagworte: Wiki, Social Intranet, Wissenskultur, Enterprise 2.0

Historie:

• Erhebung der Daten/ Einreichung: 1.9.2009 / 7.1.2010
• Finale Annahme und Veröffentlichung durch Klaus Tochtermann: 15.4.2010

This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The global energy company BP run an internal awards program – the Beacon Awards – to recognise and reward innovative marketing initiatives. They wanted to enable all their marketing employees from across the world to participate easily in the process of submitting innovative ideas and help identify potential winners. To this end, we built an online platform to facilitate the awards process and provide an informal knowledge sharing application to which up to 6,000 non-technical users could contribute, and this gradually became an important element of BP’s marketing intranet all year round.

Basic data
Tools: Wiki
Technology: Confluence, custom Java code, virtualised hosting infrastructure
Number of users: N/A
Industry: Corporate
Keywords: wiki, Intranet, marketing, innovation, community, competition, idea-generation
Timeframe: 2006 – present

Download the case study.

This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The global law firm Freshfields Bruckhaus Deringer needed a simpler method to maintain their various intranet sites. Client information and the process of maintaining it was too time consuming and too complicated. We replaced their traditional intranet platform with an enterprise wiki system to ensure that communication and collaboration became an integral part of how people work. The result is now a much richer and more accurate set of information for decision-making, with a ten-fold increase in the level of contribution.

Basic data
Tools: Wiki, Personal Dashboard, RSS
Technology: Confluence, Dropthing (OSS) personal dashboard, RSS
Number of users: about 2,000
Industry: Legal
Keywords: wiki, Intranet, legal, law firm, knowledge-sharing, collaboration, awareness
Timeframe: 2009 – present

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Diese Fallstudie wurde (noch) nicht vom Enterprise 2.0 Fallstudiennetzwerk erhoben. Informationen zur Fallstudie sind einem Blogpost auf dem Blog communixx.de von Michael Koch entnommen.