Enterprise 2.0 Fallstudien

This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The global law firm Freshfields Bruckhaus Deringer needed a simpler method to maintain their various intranet sites. Client information and the process of maintaining it was too time consuming and too complicated. We replaced their traditional intranet platform with an enterprise wiki system to ensure that communication and collaboration became an integral part of how people work. The result is now a much richer and more accurate set of information for decision-making, with a ten-fold increase in the level of contribution.

Basic data
Tools: Wiki, Personal Dashboard, RSS
Technology: Confluence, Dropthing (OSS) personal dashboard, RSS
Number of users: about 2,000
Industry: Legal
Keywords: wiki, Intranet, legal, law firm, knowledge-sharing, collaboration, awareness
Timeframe: 2009 – present

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