International FMCG Company: Improving transparency and knowledge management in the legal team
This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.
Executive Summary
The legal team for an international FMCG company sought an efficient method of improving internal knowledge sharing among key staff. Headshift developed a user-centric system using a wiki platform, which supported informal knowledge sharing and know-who alongside formal document management.
Basic data
Tools: Wiki
Technology: Confluence
Number of users: 200
Industry: FMCG
Keywords: wiki, Intranet, legal, knowledge-sharing, transparency, community
Timeframe: 2009 – present
SD.Dialog, a knowledge service management tool with wikis enables fast and direct availability of service knowledge for the employee as well as acceleration of service processes. Innovative knowledge management with wikis is integrated into the service process!