Enterprise 2.0 Fallstudien

When we initiated E20Cases our aim was to collect a great variety of case studies from organisations of all sizes, industries and technologies. Our first idea was to conduct these case studies all by ourselves by applying a standardised template (our “Fallstudienraster”); inter alia to make the cases comparable and garantee a certain (scientific) quality.

Notwithstanding we do not want to neglegt the great number and variety of cases that have already been conducted.

Now, to further enlarge the range of case studies we are dependend on strong partners that share their knowledge i.e. their cases with us. We found one very strong partner in Headshift.

Headshift is a leading European consultancy in the field of enterprise social software.
Founded in 2003 they have worked with dozens of clients to address specific business needs using social tools. Thus, we were very happy about their offer to share their constantly growing list of case studies on our platform.

In the last days we started to add the first Headshift case studies on the website and are now looking forward to adding more case studies.

This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The MentorNet program provides an intimate business social network that supports entrepreneurial women to grow their businesses through education, networking, and mentoring over a period of six months. MentorNet was the first national mentoring program for women in business to be launched in Australia and the first to use Web2.0 technologies (blogs, wikis, social networks, webinars, photo-sharing and social bookmarking) to provide education and mentoring in an enriched technology enabled experience. In June 2006, the Australian Business Network (ABN) won a government grant to develop a
national mentoring program for businesswomen as part of the Australian Government’s Building Entrepreneurship in Small Business program. Since January 2007, 6 programs have been successfully completed by 127 Mentorees, together with 29 Mentors.

Basic data
Tools: Wiki, WebEx
Technology: Confluence, WebEx
Number of users: 200+ mentorees / 45 mentors / 6 subject matter experts
Industry: Education
Keywords: wiki, e-learning, mentoring, Australia
Timeframe: 2007 – 2009

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This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The legal team for an international FMCG company sought an efficient method of improving internal knowledge sharing among key staff. Headshift developed a user-centric system using a wiki platform, which supported informal knowledge sharing and know-who alongside formal document management.

Basic data
Tools: Wiki
Technology: Confluence
Number of users: 200
Industry: FMCG
Keywords: wiki, Intranet, legal, knowledge-sharing, transparency, community
Timeframe: 2009 – present

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This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The global law firm Allen & Overy LLP wanted to improve informal knowledge sharing and expertise location whilst allowing easy participation and content contribution from users from across multiple locations. We responded to these strategic requirements by building an online social platform integrating group weblogs, wikis, social bookmarking and tagging, and an RSSbased updates and subscription system.

Basic data
Tools: Wiki, Blog, .NET
Technology: Movable type blogging platform, Confluence wiki engine, custom .NET code,
integration with internal systems
Number of users: 1200 (30% of total workforce)
Industry: Legal
Keywords: wiki, Intranet, legal, knowledge-sharing, transparency, community
Timeframe: 2005 – present

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This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The global energy company BP run an internal awards program – the Beacon Awards – to recognise and reward innovative marketing initiatives. They wanted to enable all their marketing employees from across the world to participate easily in the process of submitting innovative ideas and help identify potential winners. To this end, we built an online platform to facilitate the awards process and provide an informal knowledge sharing application to which up to 6,000 non-technical users could contribute, and this gradually became an important element of BP’s marketing intranet all year round.

Basic data
Tools: Wiki
Technology: Confluence, custom Java code, virtualised hosting infrastructure
Number of users: N/A
Industry: Corporate
Keywords: wiki, Intranet, marketing, innovation, community, competition, idea-generation
Timeframe: 2006 – present

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This case study has not been compiled by E20Cases, but is instead provided by our partner Headshift Ltd.

Executive Summary
The global law firm Freshfields Bruckhaus Deringer needed a simpler method to maintain their various intranet sites. Client information and the process of maintaining it was too time consuming and too complicated. We replaced their traditional intranet platform with an enterprise wiki system to ensure that communication and collaboration became an integral part of how people work. The result is now a much richer and more accurate set of information for decision-making, with a ten-fold increase in the level of contribution.

Basic data
Tools: Wiki, Personal Dashboard, RSS
Technology: Confluence, Dropthing (OSS) personal dashboard, RSS
Number of users: about 2,000
Industry: Legal
Keywords: wiki, Intranet, legal, law firm, knowledge-sharing, collaboration, awareness
Timeframe: 2009 – present

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Diese Fallstudie wurde nicht vom Enterprise 2.0 Fallstudiennetzwerk erhoben, sondern im Blog von Sebastian Schäfer beschrieben.

“Bei Capgemini nutzen wir Yammer nun seit etwas mehr als einem Jahr. Während dieser Zeit ist es in einem reinen Bottom-Up Ansatz gelungen, über 5.000 Kolleginnen und Kollegen zu gewinnen, die sich nun direkt oder in über 100 Themengruppen organisieren und austauschen.”

Die Fallstudie in Kürze:

• Funktionalität: Enterprise Microblog
• Technologie: Yammer
• Anzahl der Nutzer: über 5000
• Branche: Beratung, Softwareentwicklung
• Schlagworte: Yammer, Enterprise Microblog
• Zeitraum: ab 2009